Ombudsman Scheme

Complaints

Reserve Bank – Integrated Ombudsman Scheme, 2026

The RBI’s Integrated Ombudsman Scheme gives customers of regulated entities a free way to resolve complaints that the entity has not resolved.

  • Complain to us first, following our grievance redressal steps.
  • If we do not resolve your complaint within 30 days, or you are not satisfied with our reply, you can complain to the RBI online at cms.rbi.org.in.
  • There is no fee for filing a complaint with the RBI.
Read the scheme (RBI)
RBI Complaint Management System

Principal Nodal Officer: Mr. Madhusudan M, grievance@aparampaar.co.in, +91 63620 62291.