Grievance Redressal Mechanism:
Aparampaar Finance Private Limited (Brand Name- “Omozing”) is an NBFC, and does technology enabled lending to serve Indian borrowers. Customer Satisfaction is our key objective as happy customers make our mission successful. This Grievance Redressal Mechanism articulates our focus to minimize customer complaints and to create a redressal and review mechanism to ensure consistent and good customer service for all our customers, who may need support. We endeavor to give easy access to transparent and fast service to all our customers at all levels and at each interaction stage.
The contact details of Customer support is prominently displayed on the website of the Company www.aparampaar.co.in/grievance-redressal and our company offices.
We follow the following principles for our Grievance Redressal Mechanisms:
1. Fair Treatment: We treat all our customers fairly.
2. Timely Processing: We strive to respond to all the support tickets, complaints, requests, queries received from our customers with courtesy and in a timely manner.
3. Designated Officers for redressal mechanisms, and clear escalation mechanisms.
4. Effective and open communication with the customers to help solve their issues at priority.
Grievance Redressal Mechanism
Grievances raised by a customer shall be responded to in the below mentioned manner and under these representative timelines. If there are some complaints which require detailed analysis and further reconciliations , that may cause delayed resolution of the complaint. In such cases, we will try to resolve grievances at the earliest depending on each situation. Such delay in addressing the complaint beyond the prescribed time limit shall be conveyed to the complainant along with reasons for the same, and best efforts shall be made.
In case the Customers have any query, grievance or request, he / she can call on our helpline number 9148019331 or can write an email to us at email@example.com during office working hours which are from 9:00 AM to 06:00 PM. (Monday to Friday) , except public holidays.
Immediate response shall be provided depending on the nature of the grievance. The Customer will receive response within 7 working days if not responded immediately.
If the customer feels that their grievance has not been addressed or is not satisfied with the resolution received from above channels, or if the customer does not hear from us within 7 working days from the complaint raised date, the customer can write an email to Mr. Neelam Dwivedi, Nodal Officer at firstname.lastname@example.org