Grievance redressal
How to raise a complaint
We aim to resolve every complaint fairly and quickly. If you are not satisfied at one level, the next step is set out below.
- Step 1 · Customer careEmail care@aparampaar.co.in or call +91 88848 00789, Monday to Friday, 10:00 am – 5:00 pm (except public holidays). Please share your registered mobile number and loan reference. We respond within 7 working days.
- Step 2 · Grievance Redressal OfficerIf you are not satisfied, or have not heard from us within 7 working days, write to our Grievance Redressal Officer, Mr. Madhusudan M, at grievance@aparampaar.co.in.
- Step 3 · Reserve Bank of IndiaIf your complaint is not resolved within 30 days, or you are not satisfied with our reply, you may complain to the RBI through its Complaint Management System at cms.rbi.org.in.
Grievance Redressal Officer
| Name | Mr. Madhusudan M |
| Role | Grievance Redressal Officer and Nodal Officer for digital lending complaints |
| grievance@aparampaar.co.in madhusudan@aparampaar.co.in | |
| Phone | +91 63620 62291 |
| Address | Suite 3, 4th Floor, Indraprastha, No. 81, Gubbi Cross, Kothanur PO, Hennur Bagalur Main Road, Bengaluru 560077 |
Report fraud
If someone asks for money in Aparampaar’s or Omozing’s name, or you see an unauthorised lending app, report it on the RBI Sachet portal at sachet.rbi.org.in. We never ask for an advance fee, deposit or OTP before a loan is approved.